Customer Service Assistant

Due to expansion of our team, an exciting opportunity has arisen for a Full-time Customer Service Assistant to join Animed Direct on a permanent basis.

In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved.

Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK. 

Some of your key duties include the following:

• Being there for the customer when needed, answering telephone calls and Live chats through the day.
• Striving for excellence, offering the best level of service to each customer.
• Resolving customer issues in the most efficient time frame.
• Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.

To be successful, you will need to be able to demonstrate:

• You're a real people person, happy to engage customers through the day, often taking back to back calls or Live chats.
• Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
• Active listener, understanding what the customer needs, and knowing when to show empathy. 
• IT skills, we use multiple systems and being able to comfortably hop between these on calls is important.

This role is 40 hours per week (5 x 8 hour shifts).
Preference for the successful candidate to work Monday - Friday, but working a Saturday is an option if this works best for you

Location: Hybrid – The role will involve a mixture of working in our Diss office (2 days a week) and working from home. Initial Training, however, would need to be two full weeks on site in Diss office.

In addition to a salary of £11.44 per hour, we offer benefits including;

• Up to 7 weeks holiday (with our buy/sell holiday scheme)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs

If interested this exciting opportunity, please specify the hours you would like to work on your application and click apply now!

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.