Regional Debt Support Administrator - Region 6

Job Title: Regional Debt Support Administrator

Reporting to: Regional Director

Location: Hybrid  - 3 to 4 days per week working from home with 1 to 2 days per week working from a practice across the region (with travel expensed)

Salary: Up to £35,000 Depending on Experience 

Type: Full-time (37.5 hours per week), Permanent

CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

The Group generates revenue of more than £600m from 450 practices across the UK and Australia, with more than 8,500 employees across vets, nurses, other clinical employees and within our support office. In a growing pet market, we are well positioned for both organic and acquisitive growth, and significant investment projects are in progress to enhance our infrastructure and central support for the Group.

Summary of role:

To perform specifically the administrative duties of the debt collection process, as directed by the regional director. The role will be responsible for the active chasing of debt on behalf of practices throughout various stages of the debt process.

Key Responsibilities and Tasks:

People

• To be a key member of the region contributing significant effort to make sure the team attains its debt targets by providing an efficient, collaborative service.
• Keep up to date by reading internal and external communications.
• Ensure key understanding of the PMS system at all times.
• Ensure strong knowledge of the Companion Animal Debt policy
• Attend team / Practice meetings as directed by your regional director
• Share knowledge, information and experience freely with others & support debt prevention training in practice.
• Work professionally with all members of region, practice and central colleagues
• Participate as a team player by being involved in team activities and being sensitive to others' needs.
• Ensure takes a proactive approach to requesting support when required from Group Credit Controller

Clinical

• Gain basic knowledge of how a veterinary practice runs to assist in chasing debt
• Work with clinical colleagues professionally and as required

Client

• Maintain an open and approachable manner at all times.
• Ensure accurate completion of all administrative tasks including the processing of payments and monies and the maintenance of clients' records.
• Ensure that all documentation is processed as per practice protocol and in a prompt and efficient manner.
• Ensure that all communications with clients and practice are within protocol and performed professionally. Specifically following the CA debt policy and adopting standard templates for chasing debt from clients.
• Proactively take action to ensure the debt position within the Practice is fully controlled and that Debt Recovery Protocols are being followed in order to achieve target including Debt Tagging and the managing of unallocated payments.

Commercial

• Follow CVS practice protocols and policies to provide a safe and legal environment.
• Use own initiative to work through tasks methodically, planning and prioritising them on a day to-day basis
• Achieve Key KPI's in relation to debt chasing set by both RD's and the wider company
• Reduce 90-day debt levels within your area of responsibility

Experience and Key Skills Required:

• Computer skills including Microsoft, Excel and Power point
• Be able to make decisions at pace
• Be able to demonstrate resilience in the face of complex and challenging environments
• Strong organisational and analytical skills
• Ability to self-motivate and work efficiently through self-direction as well as across a regional team
• Excellent administration skills and strong attention to detail and accuracy
• Strong customer service orientation & communications (internal & external Customers/Clients)
• Ability to mentor, coach, engage and train practice teams on the client debt chasing process
• Takes initiative, adopts a flexible and proactive approach and has a drive to support the debt control process across the region
• Comfortable to work independently and within teams often working towards tight deadlines with multiple priorities in a fast-paced environment.
• Highly organised with strong organisational, planning and administrative skills with the ability to manage multiple tasks at any one time.
• Able to analyse a wide range of information and data

Alongside a competitive salary we are offering benefits including; 6.6 weeks holiday, buy/sell holiday scheme, pension matched up to 6%, health cash plan, 1 day extra holiday per year up to 5 years, enhanced maternity/paternity/adoption leave, generous staff discount on pet care and products.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.