Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist / Patient Care Assistant at Buchan Veterinary Clinics.
Location: To be based at our Fraserburgh site
Contract: Permanent
Hours: 26 hours per week, over 4 days
Shift Pattern: Monday - Friday between 08.30 - 17.30
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day responsibilities of the role will be divided equally between Receptionist and Patient Care Assistant duties, but the below is not an exhaustive list, but covers the main areas of responsibility:
Receptionist Duties:
Answering phones and booking appointments
Responding to queries via phone, in person and email
Registering new clients, Dispensing medications and taking payments
And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
PCA Duties:
Assisting with Nursing care to patients
Assisting Vets and Nurses in restraining animals for treatment
Cleaning, walking, and feeding of patients
Preparation of emergency and operating facilities
General cleaning and maintenance duties
What we're looking for in our new Receptionist / Patient Care Assistant:
We are looking for someone with the confidence, empathy and experience to provide the high standards of care and the personal touch we expect for our patients and clients.
Previous Receptionist experience is preferred, veterinary experience is a plus!
Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
Resilient with the ability to cope with potentially distressing and emotional situations
An excellent communicator with strong empathy
Excellent customer service skills and experience in dealing with members of the public
A positive attitude and excellent teamwork skills
Proficiency in Microsoft Office and other database management and operating systems
Strong organisational and administrative skills
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
Salary in line with the NMW
Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
Supportive and collaborative team environment
Staff discount scheme on Veterinary bills and products
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click 'Apply Now'.
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