by Sally Linghorn, Senior Registered Veterinary Nurse, The Old Golf House Veterinary Practice

We nurses have so much to offer. Our qualifications and training give us the ability to give our clients professional advice on a wide range of topics, to maintain pet health and manage a range of conditions.

At CVS we encourage nurses to offer their clients a range of clinics and consultations - covering Behaviour & Socialisation, Diabetes, Geriatric, Lumps & Bumps, Mobility, Preventative Dentistry, Renal, Vet Desensitisation, Weight Loss - so that they can use skills and interests to their fullest extent.  

Using good communications skills and having a well-planned and structured approach can help these consultations to run smoothly. 

Use these top communications tips for a successful nurse consultation: 

1. Build rapport and interaction:

• Give a warm welcome: Introduce yourself, confirm the client's name and the reason for the appointment. 
• Be enthusiastic and positive: Express genuine interest in the pet and the client's concerns. 
• Build trust: Show empathy, understanding and let your personality shine through. 

2. Listen actively and gather information:

• Listen attentively: Pay close attention to the client's concerns and questions, and avoid interrupting. 
• Ask open-ended questions: Encourage the client to share more information and clarify their concerns. 
• Observe the patient: Note their demeanour, body language, coat quality, respiration, and any signs of discomfort or distress.

3. Communication and education:

• Use simple and clear language: Avoid technical jargon and explain everything in a way that the client can easily understand.
• Educate the client: Explain the patient's condition, the treatment plan, and any home care instructions.
• Provide written instructions: Supplement verbal instructions with written summaries to help the client remember and follow them. 

4. Empathy and compassion:

• Show empathy: Acknowledge the client's emotions and concerns, especially in challenging situations like end-of-life care.
• Be compassionate: Offer reassurance and support, and let the client know that you are there to help. 

5. Tailored advice and action plan:

• Offer personalised advice: Tailor the advice to the specific needs of the patient and client. 
• Develop a clear action plan: Outline the next steps, including follow-up appointments and any necessary medications. 

6. Preparation and documentation:

• Prepare in advance: Review the patient's history and gather any necessary supplies or equipment. 
• Structure the consultation: Follow a structured approach to ensure that all important aspects are covered. 
• Document thoroughly: Record all findings, advice, and instructions in the patient's file. 

7. Follow-up and ongoing support:

• Follow up with clients: Check in with the client after the consultation to ensure that the patient is improving and that any questions have been answered.
• Provide ongoing support: Be available to answer questions and provide further assistance as needed. 

And here’s a handy guide on what to cover in each consultation:

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