Accounts Payable Query Clerk

About CVS Group 

CVS Group plc is one of the UK's leading integrated veterinary services providers, with around 500 practices and a broad network of support teams across the UK and Australia. At CVS, people are at the heart of everything we do. We're committed to delivering high-quality services, supporting career development, and creating an environment where colleagues can learn, grow, and thrive. 

Are you detail-oriented and passionate about numbers? Do you thrive in a dynamic work environment? If so, we have the perfect opportunity for you to join our team as a Payroll Assistant! 

This role is based from our Head Office in Diss on a hybrid basis (3 days a week in the office, and 2 days a week from home). 

Summary of role:

The principal aspects of the role are:

• Ensuring timely resolution of all queries relating to Accounts Payable
• Monitoring and managing the AP ticket system for queries
• Supplier statement reconciliation and assisting with debit balance queries
• OCR system admin tasks and management of related queries
• Help with projects to improve and streamline accounts payable processes, such as consolidation of invoicing, harmonisation of supplier payment terms, implementation of purchase ordering
• All other tasks as required by AP Team Leaders

Key responsibilities:

• Daily management of all incoming queries
• Timely responses to all queries, whether by email, ticket system, phone or in person
• Support and assist AP processors as required with more complex tasks
• Reconciliation of supplier statements
• Management and resolution of any OCR admin related queries including updates as changes happen in the business
• Liasing with all business areas to ensure issues are resolved in relation to payments and invoices
• Management and resolution of all debit balances
• Assist with any projects as instructed
• Creation and updates of all process notes and procedures relating to the role
• Delivery outstanding customer service, both internally and externally

Experience and Key Skills Required:

Essential:

• Accounts Payable processing and statement reconciliation experience
• Supplier account management experience
• Experience of complex query resolution
• Excellent customer service skills
• Strong excel skills (intermediate or above)
• Ability to communicate with a wide range of people at differing levels
• Excellent organisational skills

Desirable:

• Experience of processing supplier payment runs
• Experience of training other staff members
• Leadership skills
• Experience of working with internal and external AP systems, and the admin of such

Benefits of Joining CVS Group 

• Competitive Salary: Enjoy an attractive salary package. 

• Generous Leave: Start with 6 weeks of leave per year 

• Pension Scheme: Benefit from a pension matched up to 6%. 

• Health Cash Plan: Save on everyday health treatments. 

• Flexible Benefits: Access to discounted gym memberships, childcare vouchers, and more. 

CVS Group is committed to fostering an inclusive workplace where diversity is celebrated, and all colleagues are supported to be themselves and deliver their best. Join us in creating a safer, healthier work environment at CVS Group