Compliance & Systems Support Assistant

Compliance & Systems Support Assistant – Join Our Team!

Are you seeking a dynamic role where your skills and dedication can truly make a difference? We are looking for a motivated and detail-oriented Warehouse Operative to become a vital part of our team.

About Us: CVS Group is a leading provider of integrated veterinary services in the UK and Australia. Committed to giving the best possible care to animals, CVS offers a wide range of services, including veterinary practices, laboratories, and online retail. With a focus on innovation and quality, CVS continually strives to improve the health and well-being of pets and the satisfaction of their owners. As part of our team, you will contribute to a company dedicated to advancing veterinary care and supporting professionals in the industry. 

Role Overview: The Compliance & Systems Support Assistant plays a vital role in supporting the organisation's regulatory and operational compliance across warehouse, dispensary logistics, and environments and is responsible for ensuring the warehouse software and related systems operate effectively, reliably, and in line with business needs.

Hours Available: 40 hours per week: 8am to 4:30pm Monday to Friday with weekend availability

Key Responsibilities:

• Support compliance with VMD, HSE, transport, environmental, and customer-specific regulations
• Ensure proper storage, handling, distribution, and control of veterinary medicines, including controlled drugs
• Maintain accurate records (e.g., temperature logs, batch traceability, training records, audit logs, corrective actions)
• Assist with internal and external audits, including preparation of documentation, evidence packs, and process overviews
• Help investigate incidents and breaches, contribute to root cause analysis, and support corrective and improvement plans
• Maintain and update risk assessments, SOPs, RAMS, and ensure documentation reflects current practices
• Monitor and track compliance KPIs (e.g., audit scores, incident rates, training completion, policy adherence)
• Prepare and contribute to compliance reports, highlighting trends and improvement opportunities
• Promote regulatory awareness, quality standards, and best practice behaviours across teams
• Support and deliver compliance, safety, and systems training to warehouse and dispensary staff
• Analyse system and operational data to improve warehouse efficiency, productivity, and stock control
• Produce reports to support performance monitoring and inventory management
• Provide first-line support and site liaison for Blue Yonder (JDA) and other logistics systems
• Perform system maintenance, testing, monitoring, and backups to ensure performance and data integrity
• Liaise with external support teams to resolve system issues and minimise downtime
•  Interface with staff to identify system/process issues and maximise productivity
• Support day-to-day system and warehouse operational activities
• Collaborate with colleagues and external providers to support end-to-end operational processes
• Provide administrative and operational support to Operations Manager, QAA, and Inventory functions
• Ensure day-to-day activities meet legal, environmental, and internal compliance standards
• Work with process owners to embed procedural updates and ensure effective implementation
• Identify compliance risks within workflows and support mitigation actions
• Maintain regular communication and meetings with Operations Manager/QAA

Qualifications and Skills:

• JDA/WMS Systems experience
• Good technical, analytical, and problem-solving skills.
• Written, verbal, and interpersonal communication skills.
• Excellent organizational, time-management skills.
• Excellent computer skills, including Excel, Word, Power Point WMS/JDA system. 
• Working knowledge of logistics and/or transportation operations.

• Exposure to collaboratively working with broader business functions to deliver process efficiencies and manage costs.

Why Join Us?

• Supportive Environment: We prioritize a collaborative and inclusive workplace where all team members feel valued.
• Development Opportunities: Access to training and development programs to enhance your skills and advance your career.
• Competitive Compensation: We offer a fair and competitive salary, recognizing the hard work and dedication of our employees.
• Benefits Package: Generous 5-week annual leave plus Bank Holidays (pro rata), staff discounts on veterinary services and products, access to our Employee Assistance Programme and over 400 Mental Health First-Aiders, and so much more!

If you are ready to be part of a team that values hard work and dedication, we encourage you to apply for our Compliance and Systems Support Assistant position. Together, we can achieve great things and ensure our operations run smoothly and efficiently.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria