Customer Service Advisor (Contact Centre)

Full Time & Part Time Opportunities Available

Pay: £12.71 per hour

Location: Diss, Norfolk

Hybrid working available following successful completion of training and demonstrated performance. No fully remote opportunities available.

Do you enjoy helping customers and making a difference?

We're looking for confident, friendly and customer-focused individuals to join our Customer Services team.

This is a telephone-focused contact centre role, with customer conversations forming the core part of your day. You'll spend most of your time speaking with customers, resolving queries, solving problems and delivering a high-quality service experience.

We're looking for people who genuinely enjoy supporting customers, can balance empathy with efficiency and remain positive and professional in a fast-paced environment. You'll be comfortable handling a continuous flow of customer contacts while ensuring every customer receives the support and attention they need...You'll be the voice of the customer - making sure Leaders are aware of the problems they face and helping us prioritise focusses for change. 

Please note: The majority of this role is telephone-based. Candidates who enjoy speaking with customers, solving problems and delivering efficient service in a busy environment tend to thrive in this position.

Build a Career With Us

We're passionate about developing our people and creating opportunities for progression.

Almost all of our Team Leaders, Supervisors and Managers started their careers within Customer Services before progressing through the business. We believe in promoting from within wherever possible and are committed to supporting people who demonstrate the right attitude, commitment and customer focus.

If you're ambitious, eager to learn and looking for a role where you can build a long-term career, we'll support your growth every step of the way.

What You'll Be Doing

• Handling inbound customer calls throughout the day in a busy contact centre environment
• Delivering excellent and efficient service on every customer interaction
• Resolving customer queries professionally, accurately and empathetically
• Managing customer expectations while maintaining quality and productivity standards
• Updating multiple systems accurately while speaking with customers
• Identifying customer pain points and opportunities for improvement
• Sharing feedback and insights that help improve the customer experience

What We're Looking For

• Confidence speaking with customers on the telephone
• Excellent communication and listening skills
• A genuine passion for customer service
• Ability to manage back-to-back customer interactions
• Strong IT skills and the ability to navigate multiple systems simultaneously
• Resilience and the ability to remain calm under pressure
• Attention to detail and a high level of accuracy
• A positive attitude and willingness to learn

This Role Is Perfect For Someone Who

• Enjoys speaking with customers throughout the day
• Takes pride in delivering excellent service
• Likes solving problems and helping people
• Thrives in a busy, fast-paced environment
• Wants their ideas and feedback to make a difference
• Is looking for genuine career progression opportunities

Shift Patterns

Full Time

• Up to 40 hours per week, Monday to Friday
• Optional Saturday shifts available if preferred

Part Time

• 20 hours per week, Monday to Saturday within opening hours

Flexible lunch-cover shifts available, including:

• 10am to 3pm
• 11am to 4pm
• 12pm to 5pm

Additional weekend hours are available for those seeking greater flexibility. We're happy to discuss a working pattern that works for you.

What We Offer

• Sharesave Scheme
• Enhanced Family Leave
• Discounted Pet Healthcare
• Ongoing Learning and Development
• Genuine Internal Career Progression Opportunities

Interested?

Please indicate your preferred working pattern within your application and click Apply Now.

CVS Group is committed to creating an inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.

Join a team where your customer service skills, ideas and ambition can make a real difference.