Customer Care Assistant

2 x Customer Service Assistants

Exciting Hybrid Opportunities at Animed

Established in 2010, Animed supplies animal medicines, pet food and accessories to customers across the UK. We're proud of our reputation for excellent service and are now looking to welcome two Customer Service Assistants to our friendly Customer Care team.
We are offering both part-time (25 hours per week) and full-time (40 hours per week) opportunities, making this a fantastic role for someone looking for flexibility or a full-time career move.
If you enjoy helping people, thrive in a fast-paced environment and love delivering great service, we'd love to hear from you.

1. Customer Care Advisor – Flexible Shift Pattern

25 or 40 hours per week available

Shift Pattern:
Flexible lunch-cover shifts across Monday to Friday, including:
• 10am–3pm
• 11am–4pm
• 12pm–5pm

(Full-time hours will be scheduled within operational hours Monday–Friday.)

What you'll be doing:

• Answering inbound calls and live chats in a busy call centre environment
• Resolving customer queries efficiently and professionally
• Delivering outstanding service at every touchpoint
• Accurately updating multiple IT systems
• Capturing customer feedback to help improve our service long-term

What we're looking for:

• Confident written and verbal communication skills
• The ability to multitask and remain calm under pressure
• Strong IT skills and high attention to detail
• A proactive, customer-first mindset

2. Customer Care & Admin Assistant – Weekend Focus

25 or 40 hours per week available

Shift Pattern:

• 9am–5pm Saturday
• 10am–4pm Sunday

Core requirement: Saturday and Sunday cover, with the option to add weekday hours to increase to either 25 or 40 hours per week.

Hybrid working available following training.

This role combines customer care support with administrative responsibilities, helping to keep the wider team running smoothly.

You'll thrive in this role if you:
Are highly organised and detail-oriented
Enjoy working independently as well as part of a team
Take pride in accuracy and efficiency
Are comfortable supporting operational and administrative processes

What We Offer (Both Roles)
Up to 7 weeks' holiday (including buy/sell scheme)
Additional holiday entitlement with service (up to 5 years)
Sharesave scheme
Enhanced family leave
Discounted pet healthcare
Ongoing professional development
Flexible benefits including GymFlex and Cycle to Work

Interested?
Please specify your preferred working pattern (part-time 25 hours or full-time 40 hours) within your application and click Apply Now.
CVS Group is committed to building a fully inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.