Customer Care Assistant

Exciting Opportunity at Animed established in 2010, Animed supplies animal medicines, pet food and accessories to customers across the UK. We're proud of our reputation for excellent customer service and are now looking to welcome a Customer Service Advisor to join our friendly and supportive Customer Care team.

Shift Patterns:

Full time / Part time available

40 hours per week  | Monday–Friday within operational hours (open hours  08:00 - 17:30)

OR 

20 hours per week 
Flexible lunch-cover shifts across Monday to Friday, including:
• 10am–3pm
• 11am–4pm
• 12pm–5pm

option to include weekend shifts for those who prefer additional flexibility.

Pay; £12.71p/h 

Location: office in Diss, Hybrid working available following initial training - based on maintaining performance (No fully Remote Options)

If you enjoy helping people, thrive in a fast-paced environment and are passionate about delivering great service, we'd love to hear from you.

What you'll be doing
• Answering inbound calls or emails in a busy contact centre environment - this is the core part of the role. 
• Resolving customer queries efficiently and professionally
• Delivering outstanding service at every customer touchpoint
• Accurately updating multiple IT systems
• Capturing customer feedback to support continuous service improvement

What we're looking for
• Confident written and verbal communication skills
• Ability to multitask and remain calm under pressure
• Strong IT skills with excellent attention to detail
• A proactive, customer-first mindset able to handle back to back nature of the role
• Reliability and flexibility regarding working patterns

What We Offer
• pay , £12.71 per hour 

• Up to 7 weeks' holiday (including buy/sell scheme)
• Additional holiday entitlement with service (up to 5 years)
• Sharesave scheme
• Enhanced family leave
• Discounted pet healthcare
• Ongoing professional development
• Flexible benefits including GymFlex and Cycle to Work

Interested?
Please indicate your availability for weekend working (optional) within your application and click Apply Now.

CVS Group is committed to building an inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.