Dispensing Operations Assistant

Animed is one of the biggest online pet retailers and veterinary dispensaries in the UK, selling affordable, trusted pet supplies for your furry friend. Animed deliver everything from prescription medications, non-prescription medications, health supplements and specialist food to stimulating toys, accessories and treats, stocking a wide range of leading brands such as Hills, Royal Canin, Feliway, Frontline and Lily's Kitchen.

We are passionate about what we do and the outstanding service we provide to our customers and their pets, whether they be two-legged, four legged, feathered or finned!

Summary of role:

As a Dispensary Operations Assistant you will play a vital role in supporting the veterinary and dispensary teams, helping to ensure prescriptions are processed accurately, efficiently and in accordance with regulatory requirements.

Working closely with the Dispensing Veterinary Surgeon and wider operational team, the role is primarily responsible for managing outstanding prescription queries by liaising with veterinary practices via telephone and email to obtain missing/incorrect information, clarify prescription details and resolve discrepancies.

The role acts as a key link between veterinary practices, customer care and dispensary teams, helping to maintain timely and compliant prescription processing. In addition, the Dispensary Operations Assistant may provide support to the Customer Care team when required, including assigning medications to orders, uploading prescriptions. 

With a strong focus on accuracy, communication and teamwork, the role contributes to maintaining high standards of customer service, operational efficiency and compliance across all prescription-related activities.

Shift pattern:

20 hours per week (Monday – Friday)

09:00 – 13:00

Please note – we are offering this role on a fully remote basis.

Experience and Skills Required:

• Relevant qualification of a UK Practising RCVS register (Nurse And/or SQP). 
• Relevant SQP qualification. 
• Experience in dispensing prescription medication. 
• Customer-centric view on handling customer queries. 
• Good understanding of a modern retail operations. 
• Knowledge of the range of VMD-licenced medicinal products. 
• A pro-active self-starter with a 'can-do' attitude and collaborative nature. 

We offer a range of company benefits including:

• 6 weeks leave a year (5 weeks annual leave + Bank Holidays)
• Buy/Sell holiday scheme
• Health cash plan – money saved on everyday health treatments
• A range of flexible benefits to suit your needs, including discounted gym membership, childcare vouchers and much more!

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.