Equine Receptionist - Call Handler

Are you calm under pressure, highly organised, and passionate about delivering exceptional client care?

We are looking for a full‑time Equine Veterinary Receptionist - Call Handler to join our fast‑paced, friendly team within our busy Equine Hospital and Ambulatory practice.

Role Details:

Location: Bell Equine Veterinary Clinic - Butchers Lane, Mereworth, Maidstone, Kent, United Kingdom, ME18 5GS

Contract: Permanent, Full-time

Hours: 40 hours per week

Shift Pattern: Monday - Friday, rota will include some evening and weekend cover when needed

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. 

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. 

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

As the first point of contact for our clients, you will play a crucial role in ensuring horse owners receive timely, accurate, and compassionate support.

No two days are the same—this is a dynamic position that requires quick thinking, excellent communication, and the ability to thrive in a busy clinical environment.

Key Responsibilities

• Answering and directing high volumes of incoming calls in a professional and efficient manner
• Logging emergency and routine callouts for vets across the hospital and ambulatory teams
• Coordinating appointment bookings, admissions, and visit schedules
• Providing clear and supportive communication to horse owners, referring vets, and internal teams
• Maintaining accurate records within our clinical management system
• Working closely with clinicians, nurses, and administrative teams to ensure smooth client journeys

About You

We are looking for someone who is:

• Calm, confident, and composed even in high-pressure situations
• An excellent communicator with a professional, warm manner
• Highly organised with exceptional attention to detail
• Comfortable handling fast-paced workflows and multitasking
• A team player with a positive, proactive attitude
• Previous experience in a call handling, customer service, veterinary, or medical environment is highly desirable, but full training will be provided

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• Opportunities for progression within a leading Equine Hospital
• And so much more!

For a full list of what we offer, click here: CVS Vets | What We Offer

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria