Head Receptionist

Join Our Team as a Head Veterinary Receptionist!

We're on the lookout for an internal colleague to step into the role of a Head Veterinary Receptionist at our Beechwood Veterinary Hospital.

Role Details:

Location: To be based at our Doncaster Hospital - 51 Bawtry Road, Doncaster, DN4 7AA

Contract: Permanent, Full-time

Hours: 40 hours per week

Shift Pattern: Monday – Friday, with a share in the Weekend rota

Discover Our Practice:

Get a glimpse of what makes us special: Beechwood Veterinary Hospital, Doncaster | CVS Vets

About the Role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Being point of contact for complaints and escalations
• Line management and conducting team 1-2-1's/check-ins
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Who We're Looking For:

• Previous Receptionist experience is essential
• Leadership skills would be highly desirable
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary will be dependent on experience and skills
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.