Head Receptionist
HAR Por0042
Head Receptionist
- On Site
- Harbour Veterinary Group, 251/253 London Road, Portsmouth, Hampshire, United Kingdom, PO2 9HA
- First Opinion
- Permanent
- Harbour (Portsmouth)
We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Harbour Vets Portsmouth
Location: Harbour Vets Portsmouth
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday - Friday
About Harbour Veterinary Group
Take a look at the practice here: Harbour Veterinary Hospital, Portsmouth - CVS Vets 24/7 | CVS Vets
About the role:
Day-to-day responsibilities will include:
- Managing the Receptionist team, including training and providing support and guidance
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
- Account Control & Debt Management
- Manage the processing of insurance claims
- Assist in the management of our Healthy Pet Club
Additional Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Head Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary will be dependent on skills and experience
- And all the usual CVS Vets benefits!
You can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
To apply for this position please click 'Apply Now'.
