Head Vet

Head Vet (Salary up to £75,000 DOE)

As a key member of a surgery's management team, this role is responsible for consistently driving exceptional customer service and clinical care whilst promoting pet wellbeing, delivering preventive services and treating sick and injured pets.

Opportunity:

This role based in Wroxham spearheads continuous improvement of the service capability of the surgery and the upskilling of colleagues to become a centre of clinical excellence. In doing so, this role is key to driving turnover and profitability.

If you enjoy working with a close-knit bunch of like-minded people and you enjoy being busy whilst having fun in a professional, friendly, supportive working environment then this could be the opportunity for you.

You will be the Head Vet of a small animal first opinion veterinary practice based in the beautiful Norfolk Broads. The practice is easily accessible with good transport services available nearby (including link via bus and train).

The ethos has always been clear: to do the best for the animals in the practices care and to look after the team with respect and kindness.

They take pride in doing the job well.

The vet team enjoy a 4-day week, with a 1 in 3 Saturday, which is included in the 4 days. This constitutes up to a 40 hour week. The rota is designed to give one 4-day weekend and one 3-day weekend per 6 weeks. We will also consider part time.

Your duties and responsibilities will include but not be limited to, the following:

• Conduct consultations, investigations and surgical procedures, practising outstanding first opinion medicine and surgery, with a focus on preventive and diagnostic driven healthcare.
• Conduct clinical audits to develop the Vet team and to improve the surgery performance. Maintain a reflective no-blame culture of clinical audit.
• Investigate and resolve clinical adverse incidents and customer complaints using these as an opportunity to reflect and improve processes, standards and protocols.
• Influence and lead the team to change embedded ways of working to improve outcomes.
• Lead by example by consistently demonstrating a caring, professional attitude to customers and patients.
• Intuitively read the customer, patient and the situation to anticipate needs. Influence customers to follow best-practise advice.
• Communicate promptly and effectively with customers regarding progress of investigations, treatment and follow-up care.
• Ensure that inpatients receive the appropriate clinical care, and an effective handover is conducted between colleagues and/or out of hours providers.
• Collaborate with the central leadership team to expand and improve the services provided at the surgery.
• Be an ambassador and lead the team to adhere to the values of the practice and wider CVS Group.
• Maximise the commercial performance of the clinic by monitoring key performance indicators such as average transaction values and diagnostic percentages. Identify and pursue opportunities to improve commercial and clinical performance.

Ideally, you will have Sound commercial acumen.

Our standard benefits include:

• 25 days annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave.
• RCVS, VDS and subscription fees paid.
• Generously encouraged and fully funded CPD – abundant opportunities within the business aided by internal and external development courses and programmes.
• Receive an extra day leave each year in your first 5 years at CVS.
• Cycle to work scheme and subsidised gym membership.
• Enhanced Maternity, Paternity and Adoption pay.
• Employee Assistance Programme.
• Pension scheme – automatic enrolment and completely hassle free.
• Access to First Aid for Mental Health and Wellbeing Champions across CVS and 300 trained CVS colleagues in this role.
• Colleague discount on pet products and treatments including free consults, cost price drugs and a discount to our online pharmacy, Animed.
• Access to the company share-save scheme

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.