Head Veterinary Receptionist

 

Join Our Team as a Head Veterinary Receptionist!

 

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

 

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of Head Veterinary Receptionist at our Albavet Veterinary Surgeons.

 

Role Details:

Location: To be based across all 4 of our sites; Burntisland, Dalgety Bay, Dunfermline and Kirkcaldy

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday between the hours of 08.00 – 20.00, with a share in the Saturday 09.00 – 17.00 rota

 

Discover Our Practice:

Get a glimpse of what makes us special:

Albavet Veterinary Surgeons, Burntisland | CVS Vets

Albavet Veterinary Centre, Dalgety Bay | CVS Vets

Albavet Veterinary Surgeons, Dunfermline | CVS Vets

Albavet Veterinary Surgeons, Kirkcaldy | CVS Vets

 

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

 

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. 

 

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. 

 

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

 

About the Role:

As a Head Receptionist, you will play a pivotal role in ensuring the smooth operation of our practice. In addition to the regular duties of a Veterinary Receptionist, your responsibilities will include:

 

Day-to-day responsibilities will include:

• Team Leadership: Lead and motivate the receptionist team, ensuring high standards of client service are consistently met
• Training and Development: Mentor and train new reception staff, providing guidance and support to help them excel in their roles
• Scheduling Oversight: Manage the reception team's schedules to ensure adequate coverage during operating hours
• Quality Control: Monitor and review the quality of interactions between reception staff and clients, offering constructive feedback and solutions for improvement
• Conflict Resolution: Address and resolve any conflicts or issues that arise within the reception team or with clients, ensuring a positive outcome
• Policy Implementation: Ensure reception policies and procedures are followed and updated as needed to align with practice goals
• Inventory Management: Oversee the ordering and stock levels of reception supplies, ensuring the front desk operates efficiently
• Relationship Building: Cultivate strong relationships with clients, fostering a welcoming and professional environment
• Performance Reporting: Prepare and present regular performance reports to management, highlighting areas of success and opportunities for growth

 

Additional Day-to-day duties of the role will include:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

 

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Leadership skills in a similar role would be ideal
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

 

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary will be up to £30,000 per annum, dependent on experience and skills
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

For a full list of what we offer, click here: CVS Vets | What We Offer

 

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

 

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

 

Ready to join us? Click the 'Apply Now' button below.

 

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteri