Head Veterinary Receptionist

Join Our Team as a Head Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Head Veterinary Receptionist at our Highcroft Veterinary Hospital.

Role Details:

Location: To be based at our Whitchurch Hospital - 615 Wells Road, Whitchurch, Bristol, BS14 9BE

Contract: 9 Month Fixed Term Contract, with the potential to extend further

Hours: 33.5 hours per week

Shift Pattern: Tuesday – Friday, working a varied shift pattern, with a 1:4 share in the Weekend rota

Start Date: June 2026

Discover Our Practice:

Get a glimpse of what makes us special: Highcroft - Whitchurch Veterinary Hospital | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. 

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. 

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Being point of contact for complaints and escalations
• Line management and conducting team 1-2-1's/check-ins
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

Who We're Looking For:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Leadership skills would be highly desirable
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary will be dependent on experience and skills
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.