Operations Manager

Location: Diss, Norfolk (Hybrid)  

Contract: Permanent  

Hours: 40 hours per week a weekend availability.  

Are you an experienced operations leader who thrives in a fast-paced, regulated environment? We're looking for a commercially aware, people-first leader to oversee the day-to-day operations. In this high-impact role, you'll lead large operational teams, shape a culture of accountability and continuous improvement, and help deliver a safe, efficient and customer-focused team.

At CVS UK Ltd you'll take on a leadership role in a fast-paced Logistics environment, this is an exciting opportunity to lead high-performing team, drive continuous improvement, and make a visible impact on service quality, compliance and customer experience.

• Lead, coach and develop teams across dispensary, warehouse and inventory operations.
• Drive performance, accuracy and productivity through KPIs, planning and process improvement.
• Ensure high standards of compliance, safety and operational control in a regulated environment.
• Partner with colleagues across the business to improve service delivery and customer outcomes.
• Build a positive, accountable culture focused on quality, development and continuous improvement

What we are looking for 

• Proven experience leading large operational teams in logistics, warehousing, production environments
• Strong compliance knowledge, with experience working to quality assurance standards, SOPs and regulatory requirements.
• Experience leading leaders, with responsibility for managers, team leaders and supervisors across multiple functions
• A strong people leader who sets the tone on culture, keeps teams engaged, and puts the customer at the heart of every decision.
• A track record of managing operational performance through SLAs, KPIs, workforce planning and service delivery metrics.
• Good knowledge of warehouse or inventory systems, ideally including WMS or JDA, with the ability to support system development and continuous improvement.
• Strong understanding of compliance, SOPs, quality standards and safe operational practices.
• A confident decision-maker who uses data and insight to solve problems and improve performance. 

Benefits available:  

• Company pension scheme with employee contributions matched by CVS up to 6% of qualifying earnings.
• Save As You Earn share scheme, with the option to buy discounted CVS shares.
• Buy up to two extra weeks of holiday and sell up to one week through the holiday scheme.
• Free 24/7 employee assistance support for colleagues and their families.
• Health cash plan, plus savings on gym membership, bikes and electric or plug-in hybrid cars.
• Colleague discounts on vet treatment bills, cost-price drugs and Animed products, medicines and food.