Receptionist

23779

Doctor, Person, Dog, Mammal, Pet, Veterinarian, Clothing, Coat, Face, Head

Receptionist

  • On Site
  • 358 Gloucester Road, Bristol, United Kingdom, BS7 8TP
  • First Opinion
  • Annualised Hours
  • Animal Health Centre
  • NMW
View favourites

 

 

Location: Bristol
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday, Tuesday, Thursday and Friday 08.30 – 18.30 with a 1:4 share of the Saturday morning rota
 
About Animal Health Centre:
 
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
 
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
 
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
 
About the role:
Day-to-day duties of the role will include:
  • Answering phones and booking appointments
  • Responding to queries via phone, in person and email
  • Registering new clients
  • Completing insurance forms
  • Dispensing medications
  • Taking payments
  • And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
 
What we're looking for in our Veterinary Receptionist:
  • Previous Receptionist experience is preferred, veterinary experience is a plus!
  • Resilient with the ability to cope with potentially distressing and emotional situations
  • An excellent communicator with strong empathy
  • Excellent customer service skills and experience in dealing with members of the public
  • A positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and other database management and operating systems
 
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
  • Salary in line with the NMW
  • Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
  • Long Service Award – employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
  • Supportive and collaborative team environment
  • Staff discount scheme on Veterinary bills and products
  • A range of health benefits including private healthcare
  • Employee Assistance Programme and access to over 400 Mental Health First-Aiders
  • and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
 
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here: CVS | Receptionist Career Pathway