Receptionist FTC 6 months
23627
Receptionist FTC 6 months
- On Site
- Bexfields Farm, Chelmsford, Essex, United Kingdom, CM2 8BY
- First Opinion
- Annualised Hours
- Clarendon House (Chelmsford)
- NMW
Join Our Team as a Veterinary Receptionist!
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our practice in Chelmsford, Essex.
Role Details: This is a full-time role consisting of a varied shift pattern across the week with 1 in 5 weekends
Location: Clarendon House Veterinary Centre
Contract: 6-month FTC
Hours: 37.5 hours/week.
Shift Pattern: Combination of either 8am-4pm or 11.30am-7.30pm shifts Monday to Friday. Weekends are 8.15am-4.15pm Saturdays and 8.30am-4.30pm Sundays with TOIL the following week.
Discover Our Practice:
Get a glimpse of what makes us special: Clarendon House Veterinary Centre, Chelmsford | CVS Vets
We're a friendly, supportive, and well-bonded team who genuinely enjoy working together. Caring for the pets and people in our community is our priority, and we pride ourselves on creating a welcoming environment for both our clients and colleagues. We're looking for a receptionist who shares our passion for great customer service and would love to become part of our veterinary family.
About CVS Vets:
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
For a full list of what we offer, click here: CVS Vets | What We Offer
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
We're committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
