Receptionist
23848
Receptionist
- On Site
- 78 Haygate Road, Wellington, TELFORD, Shropshire, United Kingdom, TF1 1QN
- First Opinion
- Annualised Hours
- Haygate (Wellington)
- Salary in line with the national minimum wage
Join Our Team as a Veterinary Receptionist!
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at Haygate Veterinary Centre.
Location: Haygate vets Wellington
Contract: PERMANENT
Hours: 40
Shift Pattern: 40 hours across 4 or 5 days between 8:00 and & 7:00pm and 1:4 Saturdays 8:00am - 4.30pm
Discover Our Practice:
Haygate Veterinary Centre, Wellington, is a thriving small animal practice known for its warm welcome, excellent customer service and high-quality patient care. As a busy 24-hour veterinary hospital, we provide round-the-clock care for our patients and offer a wide range of advanced services, including state-of-the-art CT imaging facilities. Situated in the heart of Wellington, the practice enjoys a strong reputation within the local community and excellent access to surrounding areas. We are proud of our friendly, supportive team culture, where every team member is respected and valued, and our reception team plays a vital role in creating a positive experience for both clients and their pets.
Practice Website Link: Haygate Veterinary Centre, Wellington - CVS Vets 24/7 | CVS Vets
Previous experience in a busy client-facing role would be advantageous. We are looking for a friendly and proactive individual who puts client care at the heart of everything they do. You will be comfortable managing multiple reception duties in a fast-paced environment, whilst remaining organised, professional and approachable. The ability to work both independently and as part of a supportive team, alongside strong communication skills and a positive attitude, is essential.
About CVS Vets:
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
For a full list of what we offer, click here: CVS Vets | What We Offer
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
We're committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
