Registered Veterinary Nurse/Referral Coordinator

Registered Veterinary Nurse / Referral Coordinator

Macqueen's Veterinary Centre, Devizes, Wiltshire / Salary up to £37k depending on experience FTE

We have an exciting opportunity available for a Registered Veterinary Nurse to join the team at Macqueen Vets as a Referral Coordinator. The role will be two days a week (Mondays & Thursdays) but we may also be able to offer some additional clinical shifts alongside this role. 

We are an RCVS approved veterinary practice with ICC Gold Cat-Friendly status. We have on-site CT scanner, laparoscopy, endoscopy and ultrasound.. We have been a respected Orthopaedic referral practice for 30 years and now offer soft tissue surgery, internal medicine, cardiology and ophthalmology referrals.

We are a friendly team of 15 qualified nurses, many with additional qualifications and skills. Our nursing, vet and reception team are experienced, friendly and supportive.

Key responsibilities:

• Building rapport with referring practices through acceptance of referrals, advice requests, general enquiries including accurate estimates
• Supporting clients throughout their entire referral journey from initial referral all the way to discharge once the final sign off
• Managing the referral diary and assisting the referral vets in managing their workload (including management of Ophthalmology clinic, Physiotherapy clinic and Cardiology clinic)
• Oversee pricing of referral patients and ensure the pricing protocol is correctly adhered to
• Preparation of Referral reports and ensuring effective communication with referring practices
• Support all vets including co-ordinating external referrals, telemedicine requests and external advice requests
• Work closely with Lead nurses and Receptionist to ensure the smooth running of both the general practice and referral division including both operations and consults
• Hold regular referral meetings, take appropriate notes and orchestrate required follow up
• Plan and implement appropriate marketing campaigns as agreed with the referral team
• Assist with auditing as required
• Create up-to-date resources for colleagues and owners as required
• Assist the organisation of events and initiatives such as CPD, open evenings and follow your case.

Key Skills Required:

• Must be registered with the RCVS as a Registered Veterinary Nurse
• Strong customer service orientation
• Excellent communication to internal and external customers (both written and verbal)
• Self-motivated and motivational to others
• Positive and enthusiastic approach to tasks
• Ability to work on own initiative
• Excellent organisational and administrative skills with a strong attention to detail
• Ability to record and document clear accurate information
• Ability to use tact and discretion when dealing with difficult situations
• Knowledge of referral procedures
• Computer skills including Microsoft, Excel and Power point

There are many opportunities and pathways for nurses within our wider group! If you are looking to progress into leadership or management within a practice or perhaps something remote based, we can support you. We have recently launched “CVS Nursing Career Pathway” with the aim of demonstrating clear career progression for nurses across first opinion, referral and equine practices. You can have lifelong career here, regardless of what your current interest is! Click here to find out more: https://vimeo.com/904977057/532bcae978?share=copy

Your benefits package will include:

• Salary up to £37K FTE depending on experience
• Access to the company share-save scheme
• Up to 7 weeks annual leave plus Bank Holidays (or equivalent) with our Buy/Sell holiday scheme - allowing you to purchase an additional two weeks of annual leave
• Receive an extra days leave each year in your first 5 years at CVS
• Cycle to work scheme and subsidised gym membership
• Enhanced Maternity, Paternity and Adoption pay
• Employee Assistance Programme
• Access to First Aid for Mental Health and Wellbeing Champions across CVS and 300 trained CVS colleagues in this role.
• Pet treatment and product discounts

Interviews to likely be W/C 15th December. Deadline for applications is the 11th December, but may close early depending on volume. 

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.