Technical Support Assistant

Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Vet Direct are an important part of the CVS. CVS Group plc are an AIM listed, international integrated veterinary services provider which delivers to clients through the various business areas; our veterinary practices, our service divisions (eg buying groups, diagnostic laboratories and pet crematoria etc and e-commerce division. Our success is derived from the passion our people in all divisions have for animals and making pets a priority, is at the heart of our work, every day.

Vet Direct are excited to be recruiting for a Technical Support Assistant across a 40 hour week Monday – Friday. The successful candidate will provide administrative support and team cover to the Technical Support Team.

Further responsibilities include:

• Processing orders accurately and efficiently.
• Liaising with customers and suppliers by telephone and email.
• Maintaining excellent standards of record keeping and administration, complying to GDPR.
• Providing outstanding customer service.
• Providing cover for the Repairs Co-ordinator during annual leave/absence.
• Packing repaired equipment.
• Unpacking and book in equipment for inspection.
• Upholding all customer service aspirations of Vet Direct and CVS group.

Key Skills Required:

• Excellent keyboard and computer skills.
• Good verbal and written communication with positive interpersonal skills.
• Organised, able to use your time and resources both efficiently and effectively.
• Ability to work alone and as a team player with a high level of dedication and positive work ethos in a fast changing and competitive environment.
• Enthusiasm and ability to learn about veterinary products/services and describe/explain them to customers.
• Empathetic approach to customers and colleagues.

In addition to an hourly rate of £12.21, we offer a range of company benefits including:

• 6 weeks leave a year (5 weeks annual leave + Bank Holidays or equivalent time off)
• You will gain an extra days annual leave every year in your first 5 years of employment, taking you up to 7.6 weeks leave a year
• Pension matched up to 6%
• Health cash plan – money saved on everyday health treatments
• You can also buy up to 4 weeks additional leave or sell 1 week's leave each year with our Buy/Sell holiday scheme
• A range of flexible benefits to suit your needs, including discounted gym membership

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.