Technical Support Nurse

Join Our Team as a Technical Support Nurse!

Vet Direct, a key player within the CVS Group plc, is thrilled to announce an exciting career opportunity for a Technical Support Nurse. If you are passionate about animals and committed to delivering exceptional service, we want you to be part of our dynamic team!

About Vet Direct

Vet Direct is an integral division of CVS Group plc, an AIM-listed international leader in veterinary services. We pride ourselves on being a one-stop shop for veterinary practices, offering consumables, uniforms, instruments, and equipment to meet every need. At Vet Direct, our dedication to making pets a priority is at the core of everything we do.

Role Overview

As a Technical Support Nurse, you will play a vital role in supporting our customers and sales teams. Your responsibilities will include:

• Gaining and maintaining a comprehensive understanding of our equipment and products.
• Providing technical support and training with confidence and accuracy.
• Developing resources such as technical support libraries, training videos, and informational leaflets.
• Coordinating equipment loan services and liaising with manufacturers for technical queries and warranties.
• Resolving customer issues swiftly and professionally, ensuring a positive experience.

Key Responsibilities

Setting Direction

• Build and maintain extensive knowledge libraries for equipment and products.
• Collaborate with purchasing and marketing teams to enhance product selection and training materials.
• Identify recurrent equipment issues and propose solutions to the purchasing team.

Developing People

• Share your expertise with customers and colleagues, creating a robust learning environment.
• Take the initiative in self-development through continuous professional development (CPD).
• Participate in and deliver product training sessions, fostering a culture of learning.

Delivering Results

• Ensure timely communication with customers regarding equipment specifications and deliveries.
• Assist customers with repairs through various communication channels.
• Maintain strong customer relationships and support the implementation of change within the team.

What We Require

• Registered Veterinary Nurse with excellent communication skills.
• Customer-focused with a professional and empathetic approach.
• Strong organizational skills and the ability to prioritize effectively.
• A proactive problem solver with a keen eye for detail.

Benefits

In addition to a competitive salary of £31,160, we offer:

• Up to 7.6 weeks of annual leave, including Bank Holidays.
• Pension matched up to 6%.
• Health cash plan and flexible benefits tailored to your needs.
• Opportunities to buy or sell annual leave.

At CVS, we are committed to inclusivity and diversity, ensuring a supportive environment where everyone can thrive.

Ready to make a difference in the veterinary industry? Apply now and join us at Vet Direct!