Veterinary Care Assistant/Receptionist

Tone Veterinary Centre is looking for a full time Patient Care Assistant, who will also be expected to perform at least 50% reception duties, to join the Tone Vets team in their two centre Veterinary Practice in Taunton.

We are looking for a candidate who is dedicated to their work, well organised and demonstrates high standards of customer service skills in a busy veterinary environment. A full driving license would be an advantage as you will be required to move between the two surgeries at Norton Fitzwarren and Blackbrook. The position requires flexibility, as shifts are either early starting at 8am, or finishing at 7pm. Working Saturday mornings as part of the rota with time back as lieu is also required.

Training for this role will be provided in house and not via an external college provider, although there may be an opportunity in future to pursue veterinary nurse training.

The PCA role is one of the foundations of an outstanding veterinary practice, as a PCA you would be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients, working alongside a lovely team of people.

Main responsibilities and duties:

• Caring and monitoring patients in the hospital environment
• Maintaining environmental and patient hygiene following standard operation procedures
• Holding and restraining patients (training given)
• Using basic laboratory skills (training given)
• Ensuring practice premises and equipment are kept tidy and maintained to the highest standards including preparation of equipment for procedures
• Giving patient updates to clients and making follow up appointments
• The candidate must be flexible and have the ability to work as part of the nursing and reception team
• Meeting and greeting clients, providing a great first impression of the practice
• Booking and amending appointments
• Carrying out opening and closing procedures
• Answering clients' queries by telephone, email and in person
• Handling payments
• Other reception/admin duties

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the UK National Minimum Wage £20,800 - £25,396
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders

Or, if easier, you can find a full list by clicking the link here: What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

 CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.