Veterinary Receptionist - Alnorthumbria (Ponteland)

Join Our Team as a Veterinary Receptionist!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Alnorthumbria Veterinary Group.

Role Details:

Location: To be based at our Ponteland site - Dobbies Garden Centre, Street House Farm, Ponteland, NE20 9BT

Contract: Permanent, Part-time

Hours: 31 hours per week

Shift Pattern: Monday - Friday, working hours between 08.00 - 19.00, working alternate Saturday mornings 08.30 - 13.00. The exact shift pattern is below:

Monday: 08.00-18.30

Tuesday: 08.00 - 19.00

Wednesday: 08.30 - 18.00

Thursday: OFF

Friday: 08.00 - 18.30

Alternate Saturdays: 08.30 - 13.00

Sunday: OFF

Discover Our Practice:

Get a glimpse of what makes us special: Alnorthumbria Veterinary Group, Ponteland | CVS Vets

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• And all the usual CVS Vets benefits!

For a full list of what we offer, click here: CVS Vets | What We Offer

Ready to join us? Click the 'Apply Now' button below.