Veterinary Receptionist

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Ark Veterinary Centre, we make pets a priority every day!

Role Details:

Location: To be based at our practice site in Mobberley - 83 Town Lane, Mobberley, Knutsford, WA16 7HH

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday between the hours of 08.30 – 18.30 and a 1:4 share in the Sunday 08.30 – 13.30 rota

Discover Our Practice:

Ark Veterinary Centre has been proudly caring for pets since 1999! Our well-equipped, self-contained practices are committed to delivering modern, high-quality veterinary care for small animals within a welcoming and friendly environment.

We are nestled in the heart of beautiful Cheshire, an area renowned for its stunning countryside and charming villages, it offers something for everyone – from lush green landscapes and quaint market towns to picturesque countryside walks. And if that doesn't appeal, Cheshire has excellent transport links to Manchester and Liverpool too!

But what truly sets us apart is our people – we are fortunate to have a highly experienced and close-knit team, with several members having dedicated over 20 years to the practice. This longevity reflects our supportive culture, strong team ethos, and genuine passion for providing outstanding care to both our patients and their owners.

Get a glimpse of what makes us special: Ark Veterinary Centre, Mobberley | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.  

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.  

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the 'Apply Now' button below.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.