Full-time Veterinary Receptionist – Clifton Villa, Newquay / Part time Veterinary Receptionist Clifton Villa , Truro
Hours: 35.8 per week / 19 hours per week
Contract: Permanent
Shift Pattern: A mix of early and late shifts on a rota basis, plus 1 in 5 Saturday half days Full time position / a mix of early and late shifts on a rota bases plus a ¼ Saturday half days Part time position
Are you passionate about making pets a priority?
At Clifton Villa Veterinary Practice, part of the CVS Group, we are too! We're looking for 2 warm, welcoming, and highly motivated individual to join our friendly reception team in beautiful Newquay. We have one full time position at Newquay and a Part time position at Trur.
As a Veterinary Receptionist, you will be the first friendly face our clients see when they walk through our doors, and the reassuring voice they hear on the phone. You'll play a vital role in making every client and pet feel valued, supported, and cared for from the moment they arrive.
About the role:
Your day-to-day duties will include:
Welcoming clients and their pets with warmth and professionalism
Answering phones, responding to emails, and booking appointments
Registering new clients and updating records accurately
Dispensing medications and completing insurance forms
Processing payments and supporting debt control
Handling potentially sensitive or distressing situations with empathy and discretion
Being a key part of our client care journey and helping the practice run smoothly
Why join Clifton Villa?
Here at Clifton Villa, we are striving for excellence in everything we do. We want our team members to feel proud of where they work and to have opportunities to get involved beyond their day-to-day tasks. From being a driving force in customer care, to acting as wellbeing champions, to contributing to new ideas for improving our services — we're always looking for ways to grow for the benefit of our patients, our clients, and each other.
You'll also have the opportunity to take part in CVS-wide missions and projects, and you'll have access to extensive CPD opportunities to help you develop your skills and career with us.
What we're looking for in our next Receptionist:
Previous receptionist experience is essential (veterinary experience is a bonus)
A confident communicator with empathy and professionalism
Resilient in challenging situations, with strong problem-solving skills
Excellent customer service skills and a team-player attitude
Proficiency in Microsoft Office and database systems
What we offer you:
Salary in line with NMW
5 weeks' annual leave plus Bank Holidays (pro rata)
Supportive and collaborative team environment
Staff discount on veterinary bills and products
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Opportunities to get involved in CVS projects and wellbeing initiatives
Extensive CPD for professional growth
Unfortunately, we are unable to accept applications from candidates who do not have the Right to Work in the UK, as sponsorship is not available for this role.
If you're ready to be the friendly face that welcomes our clients and the heart of our customer care, apply today!
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