Weekend Customer Care Advisor

Weekend Customer Care Advisor - Animed

As a Weekend Customer Care Advisor, you'll play a key role in supporting our customers and ensuring prescription accuracy during our Saturday and Sunday operations. 

While some phone coverage may be required — particularly on Saturday morning — the primary focus of this role will be on prescription administration, ensuring compliance, accuracy, and timely processing.

Key Responsibilities:

Customer Support (Saturday Morning Only):

• Provide phone support during open hours (8:00-12:00), ensuring customer queries are handled professionally and empathetically.
• Monitor call queues and assist with first-point resolutions where possible.
• Escalate urgent or sensitive issues appropriately

Prescription Administration (Primary Focus):

• Review and verify prescriptions for accuracy, completeness, and compliance with VMR and internal standards.
• Accurately input medication volumes and prescription data into internal systems.
• Liaise with internal vet team to clarify prescription queries or discrepancies.
• Flag and escalate any safety concerns or issues related to prescription validity or customer welfare.

What we are looking for:

• Data entry of a high standard
• High attention to detail, especially when handling medical and regulated information.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Empathy and professionalism when dealing with sensitive or urgent matters.
• Comfortable navigating CRM systems and data entry platforms.

Working Pattern:

Saturday & Sunday shifts, with a mix of phone support (Saturday AM) and off-phone prescription tasks.

The shift pattern will be:

Saturday: 08.00 - 17.00

Sunday: 10.00 - 16.00

What we can offer:

In addition to a salary of £12.21 per hour, we offer benefits including;

• Up to 7 weeks holiday (with our buy/sell holiday scheme)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as GymFlex and Cycle to Work to suit your needs

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position, please click the 'Apply Now' button below.