We have a brand-new hospital with a dedicated oncology prep room, procedures room and kennel space, as well as a state-of-the-art Elekta 6MV linear accelerator capable of advanced image-guided treatments. Covering over 30,000 square feet, it is custom-built with uniquely designed facilities and the latest cutting-edge equipment.
With Specialists in all disciplines able to treat anything and everything under one roof, the hospital acts as a flagship hub for small animal pet owners in the Southwest and Wales. Our excellent location is easily accessible from major motorways – M5, M4, M49.
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
Answering phones and booking appointments
Responding to queries via phone, in person and email
Registering new clients
Completing insurance forms
Liaising with referring practices and with the Specialists Vet Department to schedule appointments
Taking payments
And most importantly, providing a warm and welcoming experience to our clients arriving at the hospital
What we're looking for in our Veterinary Receptionist:
Previous customer service experience is essential, veterinary experience is a plus!
Would possibly suit a student already within the Veterinary industry
Resilient with the ability to cope with potentially distressing and emotional situations
An excellent communicator with strong empathy
Excellent customer service skills and experience in dealing with members of the public
A positive attitude and excellent teamwork skills
Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
Salary in line with the National Minimum Wage (as of 1 April 2025)
Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
Supportive and collaborative team environment
Staff discount scheme on Veterinary bills and products
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
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